Telecaller Executive, Team Lead and Trainer

Telecaller Executive, Team Lead and Trainer

Location: Bhubaneswar, Odisha

Company: Real Estate Industry

Employment Type: Full-Time

Telecaller Executive (English, Hindi and Odia)

Experience- 2-3 years

Salary: Up to 20k

Work Responsibilities:

• Makes outbound calls to raw/database leads.
• Introduces the project, gauges interest, qualifies on budget-timeline-intent, and books site visits or RM callbacks.
• Handles basic objections using scripts. Updates CRM after every call.
• Language-segmented: Odia callers for local leads, Hindi for migrant/investor leads, and English/bilingual for NRI and premium inquiries.

Telecaller Team Leader:

Experience- 4 years

Salary: Up to 30k

Work Responsibilities:

• Supervises the telecalling team's daily calling activity.
• Sets daily targets, monitors call quality via call recordings, and conducts coaching sessions.
• Maintains the calling roster and lead allocation.
• Reports conversion metrics (connected calls, qualified leads, and site visit commitments) to the sales manager.
• Handles script adherence and escalates hot leads to RMs.

Telecaller Trainer:

Experience- 10 years

Salary: Up to 50k

Work Responsibilities:

• Conducts structured onboarding training for all sales-facing rolesRMs
• Telecallers,
• Telecalling team lead and site visit coordinators.
• Delivers role-specific modules covering product knowledge, sales process, objection handling, site visit etiquette, and luxury client behavior.
• Runs role-play sessions, mock calls, and live assessments.
• Provides individual feedback reports for each team member.
• Ensures the full team is sales-ready before go-live.