Posted 16 May, 2026
Product Support Specialist
Experience: 6+ years
Notice period: Immediate
Work Location: Delhi
Job Description:
This role will support the Product/Engineering team on requirements, work planning and product validation. The role will also handle product support queries from field teams in India and the US, ensuring timely coordination and resolution.
Key Responsibilities :
Translate high-level requirements into detailed user stories and acceptance criteria
Support Product Manager to maintain Jira tickets, ensuring proper tracking and updates
Support User Acceptance Testing (UAT) and validate feature readiness
Act as the primary point of contact for clarifying requirements with engineering teams
Identify gaps, edge cases, and inconsistencies early in the development cycle
Handle product support queries from internal and field teams (India & US)
Coordinate between business, product, and engineering teams to ensure smooth delivery
Key Skills :
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Experience in writing clear and structured user stories
Familiarity with Jira and product development workflows
Basic understanding of Agile/Scrum methodologies
Customer/support-oriented mindset
