Customer Success Manager

Build strong client relationships that drive growth.

At Refining Skills, were looking for a Customer Success Manager to own client relationships end-to-end - ensuring smooth communication, high satisfaction, and long-term partnerships.

Key Responsibilities

• Manage and grow client relationships as the primary point of contact
• Ensure clear, gap-free communication and strong engagement
• Drive client retention, referrals, and repeat business
• Handle accounts receivable follow-ups and ensure timely payments
• Coordinate with internal teams for smooth delivery
• Resolve issues proactively with a solution-oriented approach

What You Bring

• Experience in account management / customer success / client servicing
• Strong communication, empathy, and stakeholder management
• Proactive mindset with strong ownership and follow-through
• Ability to manage multiple clients effectively

What Success Looks Like

• Strong client relationships and high retention
• Smooth communication with no delays
• Timely payment closures
• Clients see you as a trusted partner

Why This Role?

• High ownership and direct client impact
• Fast-paced, growth-focused environment
• Strong learning and visibility