Service Manager-BRANCH BANKING-Service

We are looking for a proactive and customer-focused Service Manager to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Service Manager will also be responsible for team supervision, complaint resolution, and maintaining high service scores.Manage and improve service scores of the branchOversee day-to-day branch operations ensuring smooth functioningEnsure strict adherence to compliance, audit, and regulatory requirementsAuthorize and verify system inputs by SO/SDO/RO for customer transactions and service requestsManage branch lobby and customer queues to enhance service deliveryHandle cash operations including foreign exchange (FX) and traveler's cheques (TCs) within branch limitsResolve customer complaints within defined turnaround times (TAT)Ensure AML and KYC compliance for account opening forms submitted to CPC/RPCGuide and monitor team members to maintain operational efficiency and service quality