AI Operations & Customer Success Intern

Mode: Hybrid (Office + Work from Home)
Duration: 6 Months

This internship is only for candidates based in Bengaluru and willing to work from our Koramangala office. If not, this internship isn’t for you.

We are looking for highly motivated interns to work across Customer Success, Product Testing, and AI-driven Operations. This is a hands-on role where you will directly contribute to real customer interactions, product improvements, and automation workflows.

‍ Customer Support (US Market)

• Handle customer queries via chat during US business hours

• Provide timely and accurate responses to customer issues

• Maintain high-quality support standards and customer satisfaction

• Test new features and product flows before release

• Identify bugs, usability issues, and edge cases

• Work closely with the product team to improve platform experience

• Track customer interactions and follow-ups

• Assist in onboarding and engagement workflows

• Maintain CRM hygiene and customer data accuracy

• Learn and implement AI tools across support, product, and operations

• Build simple automations (Zapier, workflows, etc.)

• Use AI for improving response quality, reporting, and efficiency

• 4:00 PM – 8:00 PM IST (Office)

• 10:00 PM – 2:00 AM IST (Work from Home – US Support Shift)

• Weekend Support: Alternate Saturday or Sunday required

• Some flexibility may be provided based on workload and coordination

• Strong communication skills (written English is a must)

• Interest in SaaS, startups, and customer experience

• Comfortable with evening/night shifts

• Willingness to work from office during core hours

• Curious about AI tools and automation

• Ability to take ownership and work independently

• Real-world experience in Customer Success and Product Operations

• Hands-on exposure to AI tools and automation workflows

• Opportunity to work on live customer accounts and product systems

• Fast-track career growth with a potential full-time role (PPO)