Senior Technical Writer

Job title: Senior Technical Content Designer /Technical Writer

Years of experience 8 Years relevant

Location-Gurugram (Hybrid)

Overview

We're looking for a senior technical content designer who will quickly understand technical concepts and systems and then write quality documentation that follows our style guidelines. You'll use standard technical writing principles to create clear, unambiguous user documentation in a friendly, conversational style.

You'll have a strong interest in content itself - how you write it, how you structure it - and how you deliver it. You'll be proactive and willing to share your ideas and play an active role in the wider team.

The primary focus for this role is to document our applications and software. As a senior technical content designer, you will also be responsible for helping to onboard, train, and support other content designers.

Responsibilities

• Write technical documentation for our software platform and applications.

• Collaborate with subject matter experts across our global organization to make sure that your documentation is comprehensive, accurate, and valuable. Attend meetings to gather requirements, ask questions, and occasionally be available to remote teams outside of your normal office hours to gather requirements and feedback.

• Work closely with other members of the technical content team to deliver content on time: we work as a team and help wherever we can.

• Work closely with other members of the technical content team to provide consistent style and tone across all content by reviewing each other's work.

• Plan and execute content, information requests, and tasks on time, and to the highest standards.

Required skills

• Bachelor's degree in English, Journalism, Communications, Technical Writing, or equivalent practical experience.

• You must have at least eight years of experience as a technical writer in a software environment.

• Fluent in English with a wide vocabulary and strong grammar.

• Comfortable working with complex systems.

Desired skills

• Experience working with enterprise business planning or financial data.

• AI working knowledge: practical experience using AI tools for documentation tasks such as researching, drafting, and editing.

• Experience as a team leader.

• Comfortable with the Agile development process, and knowledge of Confluence, Jira, and Git.

• Perceptive and empathetic.

• Organized and detail-oriented.