Business Systems Analyst

Business Systems Analyst

We are seeking a Business Systems Analyst to support our Billing Systems and broader Order-to-Cash (O2C) operations. This role will work closely with the Billing Operations, Finance, and Business Systems teams to support and improve systems that manage Contracts, Orders, Billing, and Invoicing across subscription and usage-based revenue models.

The ideal candidate has strong analytical skills, good understanding of Lead-to-Cash processes, and hands-on experience with data querying and reporting tools. This role will play an important part in troubleshooting business issues, analyzing data, improving operational processes, and supporting system enhancements and projects within the Order-to-Cash ecosystem.

This is an excellent opportunity for someone with ~5-7 years of experience who is comfortable operating at the intersection of finance operations, systems, and data analysis.

What You'll Do:

• Provide day-to-day support for billing and invoicing systems, ensuring accurate and timely invoice generation

• Troubleshoot billing and invoicing issues across subscription and usage-based billing models

• Work closely with billing operations to resolve discrepancies related to contracts, pricing, usage, and invoicing

• Investigate and resolve data issues impacting billing accuracy

• Support operational processes related to contracts, orders, billing, and revenue flow across the Order-to-Cash lifecycle

• Assist with issue resolution across Billing Operations, Finance, and Business Systems teams

• Analyze system workflows and identify opportunities to improve process efficiency and data quality

• Perform root cause analysis on billing discrepancies and operational issues
  

What We're Looking For:

• Required Qualifications

  • ~5-7 years of experience in Finance Systems, Business Systems, Billing Operations, or Order-to-Cash functions

  • Must have good understanding of Lead-to-Cash processes, including: Opportunity, Quote, Contracts, Orders, Billing, Invoicing, Subscription and/or usage-based billing

  • Must have experience querying and analyzing data using BigQuery, SQL tools, or similar platforms

  • Strong analytical and problem-solving abilities with attention to detail

  • Excellent communication skills and ability to collaborate across teams

  • Experience using Google Workspace tools (Sheets, Docs, etc.)

• Preferred Qualifications

  • Experience with NetSuite ERP

  • Experience with usage-based or subscription billing platforms such as LogiSense, or similar platforms (e.g., Zuora, Aria)

  • Familiarity with Salesforce or CRM systems

  • Experience with Looker or other BI / analytics platforms

  • Exposure to system integrations, automation, or API-driven workflows

  • Experience supporting projects within Order-to-Cash or Finance Systems environments

  • Interest in leveraging AI and automation to solve business and operational problems
    

We'll be super impressed if you have experience in any of these:

• LogiSense Billing Platform Implementation

• Salesforce CPQ, CLM experience

• BigQuery, Looker Reporting, SQL

• Workato Integrations Hands on experience

• AI Automation in Billing/Revenue Space hands on experience

Work Hours: This position will require you to be available during core business hours as well as an on call rotation.

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

• India, Pune

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

Salary:

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.