Product Support Specialist - L0

This role is for one of the Weekday's clients

Min Experience: 0 years

Location: Bengaluru

JobType: full-time

Requirements

Your Responsibilities

• This position involves assisting customers who contact us via live chat, phone calls, and emails.
• You will be engaging in conversations with e-commerce business owners from over 50 countries worldwide, gaining insights into their business operations and guiding them in setting up our product to ensure their success.
• Documenting and categorizing technical issues and product requests reported by customers and forwarding them to the product team.
• Identifying obstacles in product activation by reviewing customer usage videos and providing UI/UX improvement suggestions to the product team.

Why You're a Great Fit

• You are passionate about delivering a software service experience comparable to a Michelin-starred Italian restaurant.
• You truly enjoy helping others and contributing to their success.
• You possess basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics (though not mandatory).
• Experience working in an early-stage SaaS startup is a bonus (but not required).
• You have a genuine interest in engaging with people from diverse backgrounds to learn about their lives.

Essential Skills

Customer Support
Customer Service

Desirable Skills

Technical Support