AVP Customer Success (Core Team Member)

Key Responsibilities: To hire, build, train and manage a team of customer success managers To allocate or distribute company accounts amongst customer success managers To act as a customer success manager for key accounts at least in the early stages To build relationship with stakeholders for key accounts To design and improve the processes for the customer success managers to follow To design a framework to get information from the ground and use this key info to improve processes To play the role of the Lead Customer Acquisition for an initial period till the business required a dedicated person To build and hire a small team of customer acquisition managers, if required To identify key potential customers and relevant decision makers Attributes of the right candidate: Good communication skills (english speaking/writing/articulation) Strong people management and team building skills Strong analytical skills Strong client relationship building skills Strong work ethics Street smartness Strong people management and team building skills About TalentPad Brief Started in Feb 2014, Delhi-based TalentPad is an online marketplace for high quality talent, operating in the large online recruitment market in India. Started by three IIT alumni, it's a second generation platform which plans to flip the current recruitment process on it's head. It gives more power to the job-seekers and lets employers make the first move in search for high quality talent. Basic Info Team Size: 15+ Office: Delhi Founded in: Feb 2014 Industry: Online recruitment Web URL: http://talentpad.com/ Social URLs: Facebook | LinkedIn | Twitter | AngelList Investor: Helion Ventures Address: B-6/66 Safdarjung Enclave, Behind B-6 market, New Delhi - 110029 Founding Team We believe people learn from people, and hence it's very important for you to judge the people you'll be working with. We're a passionate bunch who don't hesitate in challenging the stereotypes, have a crazy drive to solve the pain-points for the customers. Below is a short bio: Mayank Jain (CEO): IIT D, IIM A, Ex-Management Consultant, Ex-Entrepreneur-in-Residence Nikhil Vij (CTO): IIT B (CS), Ex-Morgan Stanley, Ex-Google, Ex-World Quant Raghav Jain (COO): IIT BHU, Ex-JP Morgan, Ex-Deloitte Explainer Video: How it Works: Talent Customers Reviews: Quora Reviews Media Coverage TOI | Business Standard | Hindu | YourStory Mission To solve the pain points for our customers and in the process provide an unimaginable experience Vision To help candidates discover their work love and get their dream job in an easy and timely manner. Values Customer delight Excellence Integrity Ownership Freedom Bias for Action Respect for each other Culture Customer delight: Everything we do would focuses on solving a pain-point for our customer, and striving to make their experience absolutely delightful No micro managing: We don't believe in micro managing. We believe truly awesome work happens when the motivation is not fear, but flexibility to do what you love Innovation: We challenge stereotypes and impossible is not a word in our dictionary Openness: We believe in openness and transparency Informal/Flexible: We don't care what clothes you wear or what time you work, till the time you get the work done Company Perks High learning curve: would be the biggest perk. Sue us if that's not the case! High growth path: We believe in capitalism. Do well and you'll rise up the ladders like no one else. Fun: We'll make sure it is a fun for you with frequent beer parties, weekly lunches, dinner, plays and more so a fun work environment Interview Process: We believe in moving fast to let nobody hanging, neither you or us, and expect the same from you Step 1: Introductory interaction on call/Skype or can be in person Step 2: Detailed interaction in person with the functional/business manager