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Posted 17 May, 2026

1985256-Senior Manager

ExlService Holdings, Inc.
Gurugram, Haryana, India Full Time
Reference: 218_689623_EXL-SM-1362307

We are looking for an experienced Data Scientist with a strong background in Retail & E-commerce Analytics , particularly in integrating offline store data into analytics solutions. The ideal candidate will leverage General Analytics , AI/ML , and other advanced data science techniques to bridge the gap between online and offline retail data, enabling smarter business decisions and enhancing customer experiences across both channels. Responsibilities: Offline Store Data Analytics : Analyze and integrate offline store data (sales, foot traffic, inventory, etc.) with online data to provide a holistic view of customer behavior and sales trends. Use AI/ML models to optimize offline store performance by forecasting demand, inventory needs, and staffing levels based on historical data. Analyze the impact of offline marketing campaigns and promotions on in-store foot traffic and sales, using predictive analytics and machine learning. Develop models to predict store performance, taking into account various factors like location, weather, local events, and other external variables.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.

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