3780084-Assistant Manager

JD - Support Engineer - B1 Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords. Have worked in Support Function Good Knowledge of Windows and Linux Have Understanding on Conversational Chat bots and Voice bot Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot's capabilities. Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience. Understand how Natural Language Processing and Machine Learning are integral to chatbot development. Analyze chat history and optimize intents. Experiment with different content formats and styles to deliver unique user experiences. Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics. Train the chatbot accordingly to understand the linguistic variations of diverse types of users. Great experience working in Data & Analytics Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-solving and decision-making abilities Ability to derive insights from data and build an actionable strategy based on analysis Passion about conversational AI (especially virtual assistants) a must. Data Engineering (with skills in Data mining and wrangling) is a plus. Programming skills on Python/Java/Node.js is preferred. Open to Work in Night Shifts as Support Executive for Our clients EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.