Senior Manager, Corporate Security

Job Title: Senior Manager - Security
Location: Bangalore, India
Geographic Coverage: India (Noida, Bangalore, Hyderabad, Cochin, Vizag)
Employment Type: Full-Time
Industry: IT / ITES

Role Summary
The Senior Manager - Security is responsible for leading and managing security operations across multiple delivery centers in India - This is an execution-focused and operational role, accountable for ensuring a safe, compliant, and risk-resilient environment, with strong emphasis on incident management, vendor governance, regulatory compliance,
and business continuity in a highly regulated IT/ITES environment.

Key Responsibilities

1. Security Operations & Site Governance
Lead end-to-end security operations across all assigned locations (Noida, Bangalore, Hyderabad, Vizag, Cochin)
Ensure consistent deployment & adherence of security policies, SOPs, operational controls across all sites along
with driving standardization & governance of security practices across the porolio.
Maintain a safe and secure working environment across facilities.

2. Vendor Management and Governance & Service Delivery
Manage and govern security vendors (guarding, SOC, electronic surveillance partners) across locations
Monitor and Drive vendor performance through SLA/KPI adherence, audits, and reviews
Lead vendor transitions if they occur - drive operational stabilization, and continuous improvement initiatives

3. Oversee Physical and Electronic Security Systems & Management
Oversee operations of CCTV, Access Control, Fire Detection and Fire Fighting & Life Safety, and SOC / BMS
systems.
Ensure up time, compliance, and periodic audits of all security infrastructure
Drive access governance, monitoring, and periodic reviews.

4. Compliance, Audits & Regulatory Governance and Alignment
Ensure adherence and compliance to internal security standards and external regulatory requirements
Support audits (ISO, client audits, internal audits) along with maintaining security documentation, policies, and
audit trails
Ensure compliance with statutory requirements and global security frameworks, including:
o ISO 27001
o PCI-DSS
o HIPAA (Healthcare Information Security & Privacy)
o HITRUST CSF (Common Security Framework)
o Occupational Health & Safety (OHS)
Act as liaison with law enforcement, regulatory bodies, and audit agencies.
Lead and support client, internal, and external audits, ensuring timely closure of observations and findings.
Ensure control effectiveness, documentation, and audit readiness across all sites.

5. Emergency Response, Crisis Response and Business Continuity
Drive and support Emergency Response Team (ERT) readiness and execution of drills.
Maintain and periodically update Emergency Action Plans and BCP frameworks for all sites.
Coordinate with business, facilities, and leadership during disruptions
Support crisis management and incident escalation protocols, including war-room activation and participation
where required.

6. Stakeholder Management
Partner with Real Estate & Facilities, HR, Compliance, Transport, IT, and Business Leaders.
Provide regular updates on security posture, incidents, and risk mitigation plans
Provide regular MIS, dashboards, and risk updates.
Conduct employee awareness sessions, onboarding briefings, and periodic security training courses

7. Governance, Reporting & Continuous Improvement
Develop standardized MIS reporting, dashboards, and leadership updates.
Identify opportunities for cost optimization, process improvement, and risk reduction.

Key Performance Indicators (KPIs)
Strong operational leadership in multi-site environments
Thorough knowledge of Physical and Electronic Security systems - (CCTV, Access Control, BMS / SOC, PA, FDS,
FFS, Gas Flooding systems)
Incident handling, response timelines and closure effectiveness, with analytical & investigation capability
Audit readiness and closure of audit observations (ISO, PCI, HIPAA, HITRUST)
Vendor and contract management expertise along with driving vendor SLA/KPI adherence
Reduction in security risks and incidents
ERT drill effectiveness and BCP readiness
Security systems uptime and compliance
Excellent stakeholder management and communication skills
High ownership, execution focus, and ability to work independently

Qualifications & Experience
Graduate / Postgraduate
10-15 years of experience in Corporate Security within IT/ITES / BPO environments
Experience managing multi-location security operations and compliance frameworks
Preferred Background
Ex - Armed Forces including short services background candidates with corporate security exposure OR
12-15 years + of experience in corporate security / facility & transport security / risk management in an IT / ITES
environment
Experience in IT/ITES / BPO / large campus environments preferred
Prior experience managing multi-city operations and vendors
Familiarity with compliance frameworks (ISO, PCI, HIPAA, HITRUST audits, BCP, etc.)

Skills & Competencies
Strong operational leadership and execution focus
Expertise in incident management and investigations
Strong vendor management and governance capability
Familiarity with global compliance frameworks (ISO, PCI-DSS, HIPAA, HITRUST)
High risk awareness and analytical thinking
Excellent communication and stakeholder management skills

Reporting Structure
Reports to: Real Estate & Facilities Leadership
Key Interfaces: Facilities, HR, Compliance, Procurement, IT, Business Leaders
Additional Information
Role may require travel across locations as required
Flexibility to handle critical incidents and emergency situations

Role Value Proposition
This role offers an opportunity to lead multi-city, high-impact security operations, ensuring regulatory compliance, business continuity, and employee safety in a dynamic and highly regulated IT / ITES environment.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.