Posted 17 May, 2026
ServiceNow Developer (CSM+ITSM)
APN Consulting
Bengaluru,Karnataka,India
Full Time
Reference: 365_463572_25-22348
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Roles : ServiceNow Developer (CSM+ITSM)
Location : Pune, Bangalore
JD (Role & Responsibilities):
Technical skills: (ServiceNow CSM & ITSM Developer )
• Candidate should have min 3 + yrs of experience in CSM and ITSM implementation and Total Experience should be more than 6+ Yrs
• Develop and implement ServiceNow CSM solutions in alignment with client needs.
• Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain.
• Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules.
• Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes.
• Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis.
• ServiceNow Scripting
• Development & implementation
• Experience in UI Pages/Macros, Menus, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning
• Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics
• Experience in Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets
• Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls
• Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX
• Knowledge of ServiceNow OOTB APIs, ServiceNow best practices
• Have experience in B2B/B2C flows, AWA, Workspace configuration with UI Builder skills
ServiceNow Modules: ITSM (Incident Management, Problem Management, Change Management, Request Management, Knowledge Management),ITAM(Hardware Asset Management),Mobile App Development
• Development Skills: Business Rules, Client Scripts, Script Includes, Flows, Dashboards, Workspaces
• Integration: Sales force to ServiceNow
• Languages: JavaScript, HTML, CSS, SQL
• Tools: ServiceNow Studio, Flow Designer, Service Port
Desired Skills :
1. Candidate is expected to be good in English communication in Both verbal and written
2. Candidate should be self-driven and an individual contributor having min dependency on other team members as this will be Agile based execution model
3. Candidate should be aware of Agile Project Execution Methodologies and Ceremonies and processes followed in Agile.
4. Candidate should have a good understanding on overall development processes and quality processes followed with in development processes.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Roles : ServiceNow Developer (CSM+ITSM)
Location : Pune, Bangalore
JD (Role & Responsibilities):
Technical skills: (ServiceNow CSM & ITSM Developer )
• Candidate should have min 3 + yrs of experience in CSM and ITSM implementation and Total Experience should be more than 6+ Yrs
• Develop and implement ServiceNow CSM solutions in alignment with client needs.
• Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain.
• Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules.
• Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes.
• Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis.
• ServiceNow Scripting
• Development & implementation
• Experience in UI Pages/Macros, Menus, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning
• Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics
• Experience in Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets
• Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls
• Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX
• Knowledge of ServiceNow OOTB APIs, ServiceNow best practices
• Have experience in B2B/B2C flows, AWA, Workspace configuration with UI Builder skills
ServiceNow Modules: ITSM (Incident Management, Problem Management, Change Management, Request Management, Knowledge Management),ITAM(Hardware Asset Management),Mobile App Development
• Development Skills: Business Rules, Client Scripts, Script Includes, Flows, Dashboards, Workspaces
• Integration: Sales force to ServiceNow
• Languages: JavaScript, HTML, CSS, SQL
• Tools: ServiceNow Studio, Flow Designer, Service Port
Desired Skills :
1. Candidate is expected to be good in English communication in Both verbal and written
2. Candidate should be self-driven and an individual contributor having min dependency on other team members as this will be Agile based execution model
3. Candidate should be aware of Agile Project Execution Methodologies and Ceremonies and processes followed in Agile.
4. Candidate should have a good understanding on overall development processes and quality processes followed with in development processes.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
