ServiceNow HRSD Functional Developer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Title- ServiceNow HRSD Functional Developer
Location- Remote
Duration- Contract

Short Description –
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Client is the right place for you.

Roles and Responsibilities:

• Develop a clearly defined vision demonstrating your understanding of the client's desired business needs and end state. Analyze business processes and how those business processes can impact the end user experience.
• Conceptualize and visualize end-user experiences that delight the customer as a key priority. Communicate the value gained through the improvements in functionality, design, and/or operations enhanced or developed in ServiceNow. Are curious and self-motivated and are always looking to dive deep into new ServiceNow capabilities and meaningfully apply them.
• Develop client relationships easily as your people skills are on point.
• The Business Analyst is responsible for the review, analyze, and evaluate processes, systems, and user needs for planned projects based on the business plan of the enterprise.
• The Business Analyst is involved in the development of business cases, facilitation of analysis workshops, the selection of the most effective solution and the definition and management of User Acceptance Testing (UAT) to ensure enterprise operational and IT deliverables meet the requirements of the enterprise.
  1. Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality.
  2. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications.
  3. Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement.
  4. Performs analysis of department production and redesigns workflow if appropriate
  5. Develops, edits, and maintains operating procedures and standards manuals.
• The Business Analyst assists the Customer Support staff in understanding the enterprise's operational needs for both automated and manual solutions to business systems and procedures.
• The incumbent is involved in planning, organizing, and conducting detailed management analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise's effectiveness, and provide the basis for management decision.
• Communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprise's operational management team managing expectations and defining business satisfaction metrics.
• Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives.
• Understanding the long-term business objectives and suggesting strategies to meet those objectives, introducing innovation to business processes through technology if appropriate.
• Assisting the enterprise's business operations staff in developing content or other materials; recommending enhancements and identifying new business requirements
• Applies knowledge of system capacity to determine feasibility of projects.
• Serves as a consultant to the enterprise in work measurement, system studies or cost/effectiveness analysis.
• Aids as required to organizations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise.
• Conducts training sessions to implement new or improved systems and procedures.
• Conducts meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.
• Performs at or above the enterprise's performance standard and specifically for procedures development and analysis.
• Owns and contributes to solution designing and RFPs and support internal initiatives for new solution building
• Assumes additional responsibilities as assigned.
• Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.

Skills /Competencies:
Essential:

• Requirement gathering, Functional Requirements, documenting user stories, Acceptance criteria, Defect/Bug Tracking and Reporting, SDLC, Agile/Scrum, API.
• Specialized in Now Intelligence applications like Virtual Agent, Predictive Intelligence and Performance Analytics for Business Analyst and Functional consultant role
• UI Policies, Data Policy, Business Rules, Client Scripts, Assignment Rules, ACLs, Service Catalogs.

Preferred:

• Update sets, Reports, Tables and Forms, Import set, Workflow, UI Action.
• Functional Testing, End to End Testing, Integration Testing, User Acceptance Testing

Additional Skills:

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.