*Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift

Work Location: This is a Work from Office position and location is Bangalore at

3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103

Build Your Future! Come join our thriving team! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career.

Why should you consider TSI?

• Transport Facility
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!
• Transportation provided
• Working 5 days

Job Title: Trainer
Experience: 3 to 5 Years
Employment Type: Full-Time

Job Summary:

We are looking for an experienced and passionate Trainer to join our team. The ideal candidate will have 3 to 5 years of experience in designing and delivering effective training programs that enhance employee skills, performance, productivity, and quality of work.

Training

• Training Development: Design, develop, and update training materials and modules related to the collections process, including compliance, negotiation techniques, customer communication and systems/application
• Training Delivery: Conduct engaging and interactive training sessions for new hires and existing employees, both in-person and via virtual platforms
• Performance Assessment: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments to improve outcomes
• Ongoing Support: Provide ongoing coaching and support to team members, addressing individual training needs and performance gaps
• Compliance: Ensure all training programs are compliant with industry regulations and company policies
• Documentation: Maintain detailed records of training activities, attendance, and progress, and prepare reports for management
• Collaboration: Work closely with management, Quality Assurance, Compliance, Operations and other departments to identify training needs and develop strategies to address them
• Continuous Improvement: Stay informed about industry trends, best practices, and new technologies in collections training, incorporating these insights into training programs

On Job Training (OJT)

• OJT Plan: Formulate a OJT plan that will cater to the new hire and reduce their learning curve
  Performance Management:
• Monitor and evaluate new hire performance
• Setting clear goals and expectations
• Listening to random calls and providing constructive feedbacks
• Training and Development: Identify training needs during the OJT phase and coordinate crash courses
• Performance Reporting: Prepare and present regular reports on team performance, progress, and challenges to senior management
• Overall Team Certification scores across all training batches at 90 days
• OJT Results (MR achievements, QA scores etc.)
• No of crash course based on training needs conducted during phase
• Meeting the standards of process document updates
• No of refreshers conduced based on Operational requirements
• No of updates and training rollouts

• •Bachelor’s degree in any discipline (training/education-related certifications preferred).
  • 3 to 5 years of proven experience as a corporate trainer or similar role.
  • Ability to manage multiple training sessions and projects effectively.
  • Ability to assess training needs and measure outcomes.

Physical requirements:

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation
• Ability to travel, if requested

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws

• •Bachelor’s degree in any discipline (training/education-related certifications preferred).
  • 3 to 5 years of proven experience as a corporate trainer or similar role.
  • Ability to manage multiple training sessions and projects effectively.
  • Ability to assess training needs and measure outcomes.

Physical requirements:

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation
• Ability to travel, if requested

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws