Courseware Developer

Role

We are looking for a Courseware Developer to join our team in a hybrid capacity (3 days per week at Bangalore), reporting to the Manager, Technical Courseware Development in the Product Management department.

Build training that feels like doing the job. As a Learning Experience Designer, you'll turn cutting-edge Zscaler/cybersecurity tech into persona- and task-based learning-ILT, interactive eLearning, assessments, and hands-on labs. You'll partner with SMEs, instructors, and publishing to ship content that's accurate, engaging, and on time.

What you'll do (Role Expectations)

• Partner with SMEs to capture real workflows and translate them into course designs, objectives, and storyboards
• Create instructor-ready PPT decks that tell a clear technical story and are easy to teach
• Design and develop highly engaging, interactive, modular eLearning including scenarios, activities, and knowledge checks
• Build and validate hands-on labs and product demos in the actual product, troubleshooting issues end-to-end
• Develop assessments mapped to objectives, including quiz items and scenario/task-based questions

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what's needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We're Looking for (Minimum Qualifications)

• 4-5 years of experience creating technical learning content for both eLearning and instructor-led formats
• Foundational knowledge or strong interest in cybersecurity and networking
• Strong writing, visual communication, and presentation slide design skills
• Proven ability to learn technical products quickly and translate SME input into clear, task-based training
• Video development and editing skills; proficiency building interactive eLearning using tools such as Articulate or Adobe (Storyline, Rise, or Captivate)

What Will Make You Stand Out (Preferred Qualifications)

• Prior experience or familiarity with Zscaler or similar products and solutions
• Experience using AI tools responsibly to accelerate content development workflows
• Familiarity with LMS platforms and learning analytics

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