Mid-Market Sales manager (Inbound)
Role summary -
As a Mid-Market Sales manager based in India, you will manage a team responsible for onboarding customers and driving inbound revenue from leads across multiple regions in a fast-growing fintech environment.
This role focuses on converting inbound demand into scalable revenue through fast lead engagement, onboarding support, KYC completion, and transaction activation. You will lead a team engaging clients via tele-calling and multi-channel outreach to maximize conversions and customer experience.
You will monitor team performance against KPIs including revenue, transactions, conversion, productivity, and SLA adherence while maintaining quality and compliance standards.
Strong leadership is essential to train, motivate, coach, resolve operational challenges, and work with management to continuously improve performance and business outcomes.
What you'll do
Revenue & Pipeline Ownership
Own monthly and quarterly revenue targets
Drive conversion across the funnel
Ensure fast response to inbound leads and faster conversion to first transaction
Team Leadership
Manage 10+ Inside Sales Managers
Drive a high-performance and accountable culture
Coaching & Enablement
Run deal reviews and coaching sessions for reps
Improve qualification and closing capabilities
Drive continuous performance improvement within the team
Funnel Optimization
Improve lead response time and conversion metrics
Partner closely with Marketing, AnP, and Operations teams
Identify funnel gaps and implement process improvements
Forecasting & Analytics
Own forecasting cadence and reporting
Analyze pipeline, conversion trends, and team performance
Drive data-backed decision-making and execution
Who you are
Experience
5-8+ years of experience in B2B Tele Sales
2-4+ years managing inbound/inside Tele sales teams
Core Competencies
Strong analytical and operator mindset
High standards with strong execution intensity
Strong coaching and people management capabilities
Ownership mentality with bias for action
Success Metrics
Consistent revenue target achievement
Improved conversion rates and sales cycle efficiency
Clear pipeline visibility and forecasting accuracy
Ability to build and manage a high-performing team
