Create, edit, and maintain high\-quality technical documentation, including product guides, how\-to articles, troubleshooting guides, FAQs, release notes, and known\-issue documentation.<\/span>
<\/span><\/p><\/li>\n Develop and manage internal documentation such as SOPs, support playbooks, escalation workflows, and operational runbooks for Support, Product, and Engineering teams.<\/span>
<\/span><\/p><\/li>\n Collaborate closely with Product Managers, Engineers, QA, Technical Support, and Customer Success teams to gather information and ensure technical accuracy.<\/span>
<\/span><\/p><\/li>\n Structure and organize content within documentation platforms or Knowledge Base systems to ensure high discoverability, usability, and consistency.<\/span>
<\/span><\/p><\/li>\n Ensure all documentation adheres to InstaSafe's documentation standards, tone, style guides, and quality benchmarks.<\/span>
<\/span><\/p><\/li>\n Proactively identify documentation gaps by analyzing support tickets, customer feedback, release changes, and internal requests.<\/span>
<\/span><\/p><\/li>\n Manage the end\-to\-end documentation lifecycle, including versioning, periodic reviews, updates, and deprecation aligned with product evolution.<\/span>
<\/span><\/p><\/li>\n Track and report documentation effectiveness using metrics such as SEO effectiveness, article usage, support case deflection, and time\-to\-resolution insights.<\/span>
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Requirements<\/h3>Qualifications & Skills<\/span>
<\/h2>Education & Experience<\/span>
<\/h4>\n \n Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent practical experience).<\/span>
<\/span><\/p><\/li>\n Minimum <\/span>3+ years<\/span> of professional experience as a Technical Writer, preferably in a B2B SaaS, cybersecurity, cloud, or technical support environment.<\/span>
<\/span><\/p><\/li>\n <\/ul>Core Technical Skills<\/span>
<\/h4>\n \n Strong ability to understand and document complex technical systems and workflows clearly and concisely.<\/span>
<\/span><\/p><\/li>\n Working knowledge of cloud and networking concepts (e.g., TCP\/IP, DNS, SSL\/TLS, authentication, authorization).<\/span>
<\/span><\/p><\/li>\n Familiarity with cybersecurity concepts such as Zero Trust, IAM, MFA, SSO, secure access, or SaaS security architectures.<\/span>
<\/span><\/p><\/li>\n Familiarity with modern AI\-powered tools for documentation, research, content improvement, and workflow automation (e.g., MKDocs, AI writing assistants, search augmentation, summarization, or documentation automation tools).<\/span>
<\/span><\/p><\/li>\n Excellent written English, with strong editing, proofreading, and information\-structuring skills.<\/span>
<\/span><\/p><\/li>\n Ability to manage multiple documentation projects simultaneously in a fast\-paced environment.<\/span>
<\/span><\/p><\/li>\n <\/ul>Preferred \/ Good\-to\-Have<\/span>
<\/h4>\n \n Experience working with ticketing or service platforms (e.g., Zoho Desk, Gitlab,Zoho One tools).<\/span>
<\/span><\/p><\/li>\n Exposure to API documentation, developer\-facing content, or tools such as MKDocs, Postman, Git\/GitHub, Markdown, or basic HTML.<\/span>
<\/span><\/p><\/li>\n Experience creating diagrams, workflows, or visuals using tools like Lucidchart,Canva or similar.<\/span>
<\/span><\/p><\/li>\n Prior experience in a cybersecurity, cloud security, or enterprise SaaS startup environment.<\/span>
<\/span><\/p><\/li>\n <\/ul>
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Benefits<\/h3>Career Value Proposition<\/span>
<\/h2>At InstaSafe, your work as a Technical Writer will have real, visible impact-helping enterprises securely operate in a Zero Trust world while enabling internal teams to move faster and smarter. You'll gain deep exposure to modern cybersecurity architectures, collaborate with experienced product and engineering leaders, and grow alongside a rapidly scaling SaaS company.<\/span>
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\n We offer a supportive, high\-ownership culture with strong learning opportunities, competitive compensation, health insurance benefits for yourself and parents including OPD that covers routine medical requirements such as day\-to\-day doctor consultations, diagnostic tests, prescribed medicines, and similar outpatient treatments.-designed for professionals who value meaningful work, continuous growth, and accountability in building mission\-critical security products.<\/span>
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