Posted 17 May, 2026
Exchange Admin / M365 Admin
Codvo.ai
Maharashtra,Pune,India
Full Time
Reference: 219_575378_dc_VzRHNV89p
Exchange Admin / M365 Admin
Role Summary:
We are seeking an experienced Microsoft 365 L2 Engineer to support, administer, and troubleshoot M365 services for our global customer. The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory. This role provides L2 operational support, escalations, and service improvements.
We are seeking an experienced Microsoft 365 L2 Engineer to support, administer, and troubleshoot M365 services for our global customer. The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory. This role provides L2 operational support, escalations, and service improvements.
Key Responsibilities:
Support during USA hours and flexibility to be available during non-business hours for any outage support
Work with OEM to handle issues and support
Provide support for Microsoft 365 services including:
Support during USA hours and flexibility to be available during non-business hours for any outage support
Work with OEM to handle issues and support
Provide support for Microsoft 365 services including:
- Exchange Online (mail flow, mailbox issues, transport rules)
- Teams (meetings, collaboration, voice basics)
- SharePoint Online & OneDrive (permissions, sync issues, site access)
- Microsoft Forms, Planner, Power Automate (basic troubleshooting)
Manage user provisioning, licensing, and access in Azure AD
Assist with user onboarding/offboarding processes
Troubleshoot Outlook/Exchange connectivity, mailbox migrations, distribution lists, and shared mailboxes
Assist users with Teams collaboration issues, channels, Teams policies, and feature administration
Administer Conditional Access, MFA, and security policies
Support DLP, retention labels, sensitivity labels, and encryption
Handle security alerts related to compromised accounts, login anomalies, and phishing reports
Manage identity lifecycle operations and Azure AD group administration
Support Intune device enrollment, compliance policy issues, and application deployments
Troubleshoot configuration profiles, compliance failures, and update policies
Manage tickets, SLA adherence, and escalations from L1
Perform tenant monitoring and service health reviews
Maintain SOPs, runbooks, and documentation
Required Skills:
Strong hands-on experience supporting Microsoft 365 services in enterprise environments
Exchange Online Administration
Teams Administration & Troubleshooting
SharePoint Online & OneDrive Support
Azure AD / Entra ID Administration
Intune Support (L2 Level)
Conditional Access & MFA
DLP & Email Security
Outlook Troubleshooting & Mail Flow Management
Strong communication and problem-solving skills
Strong hands-on experience supporting Microsoft 365 services in enterprise environments
Exchange Online Administration
Teams Administration & Troubleshooting
SharePoint Online & OneDrive Support
Azure AD / Entra ID Administration
Intune Support (L2 Level)
Conditional Access & MFA
DLP & Email Security
Outlook Troubleshooting & Mail Flow Management
Strong communication and problem-solving skills
Preferred Qualifications:
Certifications: MS-900, MS-102, AZ-900, SC-900
Hybrid Exchange Environment Experience
PowerShell scripting basics
Knowledge of Microsoft Defender for Office 365
Certifications: MS-900, MS-102, AZ-900, SC-900
Hybrid Exchange Environment Experience
PowerShell scripting basics
Knowledge of Microsoft Defender for Office 365
Education:
Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
Location: Pune
Experience: 6-8 Years
Experience: 6-8 Years
