Duty Manager
Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
The Duty Manager is responsible for overseeing daily hotel operations during assigned shifts, ensuring smooth functioning of all departments and delivering excellent guest service. The role includes handling guest complaints, supervising Heartists, maintaining hotel standards, resolving operational issues, and ensuring compliance with safety and hospitality policies.
Key Responsibilities:
- Supervise hotel operations during shifts
- Ensure high guest satisfaction and service standards
- Handle guest concerns and emergency situations
- Coordinate with Housekeeping, F&B, and other departments
- Prepare shift reports and maintain operational records
- Support and guide Heartist to ensure efficient operations
Qualifications
- Degree/Diploma in Hospitality Management preferred
- 3-5 years of hotel operations experience
- Strong leadership, communication, and problem-solving skills
- Flexibility to work shifts, weekends, and holidays
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
