Associate Application Reliability Engineer

Overview

The Application Reliability Engineer plays a critical role in driving technical escalations and platform reliability within the Engineering and Solutions organization, directly shaping how we deliver a seamless, high-quality experience for our clients while maintaining operational excellence across the platform. In this role, you'll sit at the center of the organization, partnering closely with engineering, product, and client-facing teams to drive rapid resolution of complex technical issues, streamline escalation management, and enable continuous platform improvements. This is an exciting opportunity for someone who thrives in a fast-paced environment and wants to gain end-to-end Ad-Tech platform exposure, act as a key cross-functional connector, and make a direct impact on client satisfaction and operational efficiency while contributing to the long-term success of the organization.

Responsibilities

• Provide platform-wide technical support and deliver solutions for internal stakeholders
• Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs
• Execute operational tasks (client setup changes, configuration updates)
• Assist in incident investigation and RCA with guidance
• Perform data validation, basic analysis, and troubleshooting
• Collaborate with Engineering for issue resolution and fix validation
• Contribute to documentation, SOPs, and knowledge base updates
• Support R&D initiatives (~20%) through execution (scripts, analysis, testing)
• Use and maintain existing scripts/tools to improve efficiency
• Coordinate with cross-functional teams for ticket follow-ups and updates

Education & Requirements

• Education:
• Preferred: Degree in Computer Science, Software Engineering, Data Science, Mathematics, or similar analytical/technical disciplines
• Bachelor's degree in Advertising, Communications, Marketing, or a related field with demonstrated technical exposure
• Experience:
• 2-3 years of experience in customer application escalations, technical solutions, or customer-facing support roles
• Experience working with AdTech platforms or technical product support environments is highly preferred
• Technical Skills & Capabilities:
• Strong understanding of web technologies (HTML, CSS, JavaScript) and modern production tech stacks
• Hands-on experience or familiarity with datastores and querying frameworks (e.g., MySQL)
• Proficiency in at least one programming language such as Python, Java, or PHP
• Experience with data analysis and visualization tools like Excel, Looker, or Omni
• AI awareness and practical application skills, with the ability to leverage AI tools and solutions to work more efficiently, automate tasks, and enhance personal productivity
• Fluent in English, both spoken & written
• Core Competencies:
• Solutions-oriented mindset with excellent troubleshooting, analytical, and problem-solving skills, and a strong focus on identifying root causes
• Ability to think critically, structure investigative approaches, and execute effective problem-solving workflows
• Strong stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences
• Proven ability to manage multiple priorities, take ownership, and deliver results in a fast-paced environment
• Effective project management and coordination skills, with a collaborative and proactive approach
• Self-driven with strong time management skills and the ability to work both independently and as part of a team