Application Support Engineer Full Stack Development and Support - Consultant - MFT - KGS CH

Full Stack Developer - Application Support (Appian & Microsoft Technologies)

Experience: 5-7 Years
Location: India (Bangalore / Hybrid / As per business requirement)
Employment Type: Full-Time

About the Role

We are looking for a skilled Full Stack Developer - Application Support to support, maintain, and enhance enterprise applications built on Appian and Microsoft technology stacks. This is a support-oriented role with responsibility for application stability, issue resolution, minor enhancements, and operational excellence across multiple environments.

The role requires strong technical expertise, an ownership mindset, and excellent English communication skills, as the position involves regular interaction with business users, global IT teams, and stakeholders.

Required Technical Skills

Frontend / Low-Code

• Appian (SAIL interfaces, process models, rules, integrations)
• Experience supporting and enhancing existing Appian applications

Backend / Microsoft Stack

• .NET Framework / Microsoft Application Development
• C#
• VB.NET
• PowerShell scripting

Integration

• REST API consumption and support
• JSON/XML data handling

Database & Data

• Strong SQL skills (queries, procedures, performance troubleshooting)
• SSIS packaging and support
• Data modeling and data analysis experience

Experience & Qualifications

• 5-7 years of relevant experience in full stack development and application support
• Hands-on experience supporting Appian and Microsoft-based enterprise applications
• Strong understanding of production support processes, SLAs, and incident management
• Experience working in support-heavy or operations-focused roles
• Bachelor's degree in Engineering, Computer Science, IT, or equivalent professional experience

Communication & Soft Skills

• Excellent English communication skills (mandatory) - written and spoken
• Ability to clearly explain technical issues to non-technical stakeholders
• Strong analytical and problem-solving skills
• Willingness to work in a support role, including planned maintenance or on-call support as required
• Strong ownership, accountability, and team collaboration mindset

Nice to Have

• Appian certification(s)
• Experience with ITIL processes or application support frameworks
• Exposure to DevOps/CI-CD pipelines
• Experience supporting global users or multi-region applications
• Azure or cloud platform exposure

What We Offer

• Opportunity to work on enterprise-grade applications used by critical business functions
• Stable role with strong exposure to application support, operations, and enterprise IT practices
• Career growth within application support, development, or platform specialization
• Competitive compensation and benefits aligned with the Indian IT market

Application Management & Production Support

• Provide Level 2 / Level 3 application support for enterprise applications built using Appian and Microsoft technologies

• Monitor application health, performance, availability, and stability.
• Handle incident management, root cause analysis, problem management, and service restoration activities.
• Coordinate with vendors, infrastructure teams, and business stakeholders for issue resolution and system enhancements.
• Ensure compliance with ITIL-based operational processes including:
  • Incident Management
  • Change Management
  • Release Management
  • Problem Management
  • Service Request Fulfilment
• Participate in on-call support and critical production issue management as required.
• Maintain operational documentation, SOPs, knowledge articles, and support runbooks.

Full Stack Development & Enhancement

• Develop frontend workflows and process applications using:
  • Appian
• Develop backend services and integrations using:
  • .NET Framework
  • C#
  • VB.NET
  • PowerShell
• Build APIs, automation scripts, scheduled jobs, and integration services.
• Support Microsoft application development technologies and enterprise integration frameworks.
• Perform code reviews, debugging, performance tuning, and technical optimization.
• Collaborate with cross-functional teams to deliver scalable and secure application solutions.

• Support backend services developed using .NET, C#, VB.NET, and PowerShell

• Monitor application health, performance, and availability across environments

• Develop and support REST API integrations between internal and external systems

• Create, maintain, and execute PowerShell scripts for automation, support tasks, and environment maintenance

• Support SQL databases, including queries, performance tuning, data validation, and troubleshooting

• Manage and support SSIS packages, data pipelines, and scheduled jobs

• Perform data modeling, data analysis, and support reporting or reconciliation requirements

• Collaborate with App DBA and infrastructure teams for deployments, releases, packaging, and environment setup

• Maintain technical documentation, support runbooks, and knowledge articles

Ensure compliance with enterprise security, quality, and operational