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Posted 17 May, 2026

US Voice Process customer Service

Diverse Lynx
Karnataka Full Time
Reference: 365_569689_25-05636

Key Responsibilities:
  • Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
  • Engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieve daily/weekly/monthly Targets and conversion targets.
  • Handle objections professionally and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and performance.
  • Ensure compliance with company policies and US calling regulations
Required Skills & Qualifications:
  • Bachelor's degree or equivalent.
  • 1–4 years of experience in outbound calling, for US clients.
  • Open to Work from Office
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call centre software.
  • Open to work night shifts and adapt to US time zones.
  • Goal-oriented with a positive attitude and strong work ethic.
Knowledge of US culture and customer behaviour
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