Senior Manager, UX

About the Role

As a Senior UX Manager, you will lead a team of fullstack UX designers to create lovable, intuitive experiences across our enterprise SaaS products. You will coach and grow designers, coown roadmaps with Product and Engineering, and drive measurable outcomes such as PSAT, adoption, timetovalue, and supportticket reduction. You will strengthen research and analytics practices, champion designsystem adoption, ensure privacybydesign and WCAG 2.2 AA accessibility, and leverage modern AIassisted tooling to elevate efficiency, creativity, and delivery.

The Challenge

Leadership & Strategy

• Manage and mentor a team of UX designers, running effective 1:1s, growth plans, and performance feedback.

• Develop design strategies that align business goals and user needs, coowning roadmap priorities with PM and Engineering.

• Align with other UX leaders on shared initiatives, dependencies, and experience vision.

• Provide thought leadership and stay current on emerging UX trends, tools, and AIpowered workflows.

• Recruit, interview, and onboard design talent.

Design Execution & Quality

• Leverage AIassisted tools for prototyping, research synthesis, auditing, and workflow acceleration.

• Deliver usable, lovable endtoend product experiences; guide designers in defining patterns, content strategy, and research approaches.

• Ensure accessibility, privacybydesign, and thoughtful, contextual UX copy.

• Evangelize and mature adoption of the design system, driving consistency and contribution across teams.

• Conduct independent discovery and oversee user research to inform decisions and future product direction.

Your Mission

CrossFunctional Collaboration

• Operate transparently with PM, Engineering, Privacy/Legal, Support, and GTM-maintaining status, risks, and decision logs.

• Synthesize insights from user research with product analytics (e.g., Pendo, Ideas Portal, BI).

• Identify and resolve journey gaps across onboarding, documentation, and support to reduce friction and timetovalue.

• Colead strategic planning workshops and prioritization efforts with crossfunctional partners.
• Communicate design rationale, customer insights, and outcomes to stakeholders and leadership.

Operational Excellence

• Drive the UX roadmap for your remit, ensuring clear priorities and measurable UX outcomes.

• Define UX success metrics up front and evaluate postlaunch performance using dashboards and PSAT.

• Maintain a culture of collaboration through recurring team sessions focused on patterns, research, and best practices.

• Use AIenabled tooling to improve operational efficiency, documentation, and iteration speed.

• Support hiring, capacity planning, and scalable design processes across product areas.

Nice-to-have

• Background in consent/privacy, governance, or data tooling.

• Experience integrating AI into design workflows (research synthesis, content drafting, prototype/code generation).

• Leading multiregion teams and scaling design practices across multiple squads.