QA Engineer

Your role
The position primarily involves ensuring the quality, functionality, and usability of the Dialpad Application. The responsibilities will include test planning and design, functional testing, automated testing, bug reporting and tracking, collaboration, and communication with the global teams, both internal and cross-functional.

In this role, you aren't just "checking boxes"-you are the guardian of the communication flow. You will ensure that every call, SMS, and any interaction captured in Dialpad syncs perfectly with the integrated Salesforce records. Your primary focus will be on ensuring seamless integration between our Salesforce environment and Dialpad.

This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.

What you'll do

• Integration Testing: Execute end-to-end testing of the Dialpad CTI (Computer Telephony Integration) within Salesforce, including Lightning Experience and Classic mode.
• Functional Verification: Validate core CCaaS features such as click-to-dial, automatic/customized call logging, SMS syncing, Powerdialer, Omni Channel and High Velocity Sales
• Data Integrity: Ensure that call recordings, transcripts, and disposition codes are accurately written to the correct Salesforce Objects (Accounts, Contacts, Leads, and Cases).
• Regression Testing: Maintain a robust regression suite to ensure Salesforce seasonal releases or Dialpad updates don't break existing workflows.
• Defect Management: Identify, document, and track bugs in Jira. Work closely with developers to reproduce complex edge cases related to API timeouts or sync delays.
• Automation Growth: Assist in transitioning manual test cases into automated scripts (using tools like Selenium, Playwright, or Provar) to increase efficiency.

Skills you'll bring

• 4 to 6 years of qualitative Work Experience in Web Testing with BS in Software Engineering, Computer Science or any other related field
• Strong technical competency and experience with desktop applications and understanding of the functional testing aspects
• Domain Knowledge: Solid understanding of CCaaS or UCaaS platforms (specifically Dialpad, Talkdesk, or 8x8).
• Salesforce Proficiency: Familiarity with Salesforce Objects, Page Layouts, and how CTI Softphones interact with the browser.
• Technical Aptitude: * Experience testing REST APIs (Postman/Insomnia).
• Ability to read Salesforce debug logs or browser console logs to identify integration failures.
• Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage.