Senior Officer - Techno Commercial

Educational Qualification and Experience:

• Graduate degree in Engineering, Commerce, or Management.
• Certifications in Procurement, Techno-Commercial Operations, or Supply Chain (preferred).
• 2-5 years of experience in procurement operations, purchase order processing, or techno-commercial functions.

Purchase to Receipt Process Execution:

• Process purchase requisitions (PR) and convert them into purchase orders (PO) as per approved workflows in SAP/Ariba.
• Coordinate with suppliers for order acknowledgments
• Support PO amendments, cancellations, and extension processes in alignment with business needs and approvals.

Post-PO Process Compliance & Coordination:

• Maintain compliance with Delegation of Authority (DOA), tax (GST, eWay bill), and statutory requirements during procurement execution.

Operational Reporting & Issue Resolution:

• Support root cause analysis (RCA) for any delays, process gaps, or data errors in the P2D cycle.
• Escalate unresolved issues to the Lead - Purchase to Deliver for timely closure.
• Ensure adherence to SLAs/KPIs related to procurement transaction processing

Stakeholder & Vendor Support:

• Act as the first point of contact for vendor BU TC queries on PO status, dispatch readiness, and payment eligibility post-receipt.
• Coordinate internally with business unit procurement, operations, and finance teams for procurement clarifications.
• Support process improvement initiatives and automation testing within procurement workflows. Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement - corrective/preventive actions
• Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement
• Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.

People and Performance Management

• Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios
• Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.

Compliance, Governance & Service Delivery:

• Drive adherence to SLAs/KPIs across PO processing and post-PO operations.
• Ensure contract and purchase order compliance through proactive monitoring of exceptions and deviations.
• Leverage SAP MM, Ariba Commerce Automation, and workflow tools to ensure process visibility and efficiency.