Director of Technical Implementation, EMEA
Job Title: Director of Technical Implementation, EMEA
Work Location: Dubai
Job Summary:
The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.
The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.
In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.
Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.
Key Responsibilities:
- Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.
- Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.
- Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.
- Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.
- Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights.
- Oversee partner strategy and execution, including onboarding, performance management, and management alignment.
- Embed and scale the AI-powered ARIES methodology across all technical delivery activities.
- Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.
- Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.
- Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.
- Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.
Qualifications:
- 10+ years of experience in technical delivery, implementation, or professional services leadership.
- Proven track record managing large-scale, complex, multi-country implementation programs.
- Strong background in healthcare IT or enterprise software implementation environments.
- Deep understanding of technical architectures, integration, and data platforms.
- Experience with resource management, forecasting, and operational optimization at scale.
- Demonstrated ability to lead organizational transformation and drive standardization.
- Strong leadership and stakeholder management skills in a matrix environment.
- Experience working with partners and external delivery ecosystems.
- Strategic mindset with the ability to translate vision into execution.
- Ability to travel internationally 60% of the time.
Education and Training:
- Relevant University technical Degree
- Proficiency in English
Key Success Factors:
- Improved delivery predictability and quality across EMEA
- Increased resource utilization and cross-regional efficiency
- Strong partner performance and optimization
- Effective adoption of AI-driven implementation practices
- Scalable and standardized technical delivery model across EMEA markets
