Moderation Trainer (Bengali and English Speaking)
Job Description:
We seek an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are:
- Conceptualize training materials based on data and research;
Create training strategies, initiatives, and materials;
Test and review created materials;
Maintain a database of all training materials;
Instruct employee training and onboarding;
- Review employee performance and learning;
- Conduct training classes on policy/product;
- Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues;
Job Requirement:
Proficient English (at least C1 level);
Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
Bachelors degree in any related field;
At least 1-year experience in training within the BPO industry;
- Training and coaching skill experience is a plus;
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications;
- Ability to communicate clearly and concisely, both orally and in writing;
- Knowledge of peoples learning patterns to design programs with excellent efficiency.
Benefits:
1. Salary and Benefits
Attractive salary with performance bonus;
Full salary during probation;
Private health insurance;
- Paid vacation days with an annual increase in the number;
- Sick leave;
- No dress code is required. We appreciate your true talent!
- Continuous and professional training to fully develop your potential;
- Work closely with managers to promote services all over the world.
2. Working time:
- 5 shifts per week amounting to 48 hours, arranged by the company;
- Able to work on shifts, weekends, and public holidays.
Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications for the Moderation Trainer role. Shortlisted candidates will be contacted for an interview to further discuss their suitability for the position.
