001AHI - Account Manager
Name of the position: Account Manager
Location: Coimbatore/Chennai/Bangalore
No. of resources needed: 01
Mode: Full-time
Years of experience: 8+ Years
Shift: US shift (7pm to 4am IST)
Overview
We are seeking a dynamic and client-focused Account Manager to oversee client relationships, ensure satisfaction, and drive business growth. The ideal candidate will act as the primary point of contact for clients, managing ongoing projects, contracts, and revenue goals. This role requires a combination of strategic thinking, relationship management, and business acumen to ensure mutual success for both clients and the company.
Key Responsibilities
Client Management
Serve as the main point of contact for clients, ensuring timely communication and issue resolution.
Build and nurture relationships with key customers, partners, and stakeholders.
Maintain high levels of client satisfaction and retention.
Handle and resolve escalated client concerns effectively.
Business Development
Identify new business opportunities and develop strategies to expand revenue from existing clients.
Collaborate with the Engineering and Delivery teams to pitch new services or solutions.
Lead proposal creation, bids, and contract negotiations to secure new projects.
Contribute to expanding the company's client base and overall revenue growth.
Project Management
Oversee the delivery of software services to clients, ensuring projects are completed on time, within budget, and to quality standards.
Coordinate with internal teams to meet client expectations and project goals.
Contract Management
Manage client contracts, ensuring terms and conditions are followed by both parties.
Handle renewals, amendments, and renegotiations as required.
Financial Management
Monitor project budgets, ensuring profitability and adherence to financial targets.
Track and manage client billing, expenses, and revenue performance.
Reporting & Analysis
Generate and analyze client and project reports to identify trends, risks, and opportunities.
Provide insights and recommendations to improve client satisfaction and revenue performance.
Qualifications
Bachelor's degree in Business Administration, Management, or a related field (MBA preferred).
8+ years of experience in account management, client servicing, or business development-preferably within the IT or software services industry.
Strong communication, negotiation, and relationship management skills.
Proven ability to manage multiple accounts and projects simultaneously.
Experience with contract and financial management.
Analytical mindset with the ability to derive insights from data and reports.
Excellent organizational and problem-solving abilities.
