L2 Azure & Wintel Support Engineer

Job Summary

We are seeking an experienced L2 Support Engineer with a strong background in Windows Server
administration and Azure cloud services. The role involves providing second-line technical support,
incident resolution, and infrastructure operations for a hybrid IT environment.

Key Responsibilities

Provide L2 support for Windows Server (all available from 2000- Latest) and client
environments
Troubleshoot and provide technical analysis concerning operating system, hardware,
network & storage related issues on windows servers and application performance issues to
resolution
Troubleshoot and resolve incidents related to Azure VMs, storage, networking, and resource
access
Work on Azure related issues and troubleshoot/resolve as required
o Provisioning, configuring, and monitoring Azure virtual machines, storage accounts,
and networking components.
o Oversee Azure Compute Services, including Virtual Machines, App Services, and
Container Instances.
o Implementing security measures and managing access controls in Azure.
o Performing regular backups and implementing disaster recovery strategies for Azure
resources.
o Designing, building, and scaling cloud infrastructure based on client needs.
o Ensuring cloud infrastructure and applications are optimized for performance,
scalability, and security.
o Implement and manage networking solutions, including Virtual Networks, Network
Security Groups, and VPN gateways.
o Perform routine health checks, patching, and system monitoring
o Develop infrastructure as code leveraging cloud native tooling to ensure automated
and consistent platform deployments
o Develop and implement policy driven data protection best practices to ensure cloud
solutions are protected from data loss
o Support cloud adoption of applications as they are being transformed and/or
modernized
o Ensure all infrastructure components meet proper performance and capacity
standards
o Stay up to date with Azure services and best practices, recommending improvements
to enhance infrastructure efficiency and security
o Experience managing Azure VDIs
Escalate complex issues to L3 or engineering teams with detailed documentation

Required Skills

Strong experience in Wintel and cloud infrastructure support
Proficient in Windows Server troubleshooting, AD, DNS, DHCP
Working knowledge of Microsoft Azure services (VMs, Resource Groups, Azure AD)
Experience with basic PowerShell scripting for automation and troubleshooting
Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
Understanding of networking basics and firewall rules
Service Now ticketing system knowledge

Preferred Qualifications

Microsoft Certified: Azure Fundamentals or Azure Administrator Associate
Experience in ITIL-based environments
Good communication and customer service skills
Good problem-solving skills
Collaboration with other teams and own issues and take responsibilities