Senior Analyst - People Success Partner

Why Globalization Excellence (GE)

Zinnov's Globalization Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end - from Design & Discovery to Build, Scale, and Run.

In GE, you don't work in silos. You:

• Own complex, end-to-end client journeys
• Work across GCC advisory, managed services, and BOT / outsourcing models
• Influence leadership decisions that shape long-term talent and operating strategies

This is where strategy meets execution - and where talent plays a defining role.

About the Role

As anEmployee Relations Specialist, you will build and sustain strong employee-management relationships by proactively addressing workplace concerns, managing employee relations matters end-to-end, and resolving conflicts with fairness, maturity, and strong documentation discipline.

This role plays a critical part in enabling a respectful, inclusive workplace culture while ensuring HR practices remain aligned with applicable Indian labour laws and statutory requirements. This is a100% work-from-officerole requiring regular in-person interaction with employees, managers, and leadership.

What You'll Do

Employee Relations & Case Management

• Manage employee relations matters end-to-end: grievances, disciplinary issues, conflict resolution, workplace investigations, and corrective actions.

• Conduct fair, timely, and well-documented investigations into complaints, grievances, or policy violations; recommend appropriate corrective actions.

• Act as a trusted point of contact for employees-address concerns, clarify policies, and ensure clear, timely communication.

• Promote a positive and respectful environment through open dialogue, transparency, and collaborative problem-solving.

Manager Coaching & Performance Support

• Provide guidance and coaching to managers and employees on ER best practices, effective communication, and conflict management.

• Advise managers on performance management: coaching, corrective action, Performance Improvement Plans (PIPs), and separations-ensuring consistency and fairness.

• Support the development, implementation, and tracking of PIPs in alignment with company policies and Indian employment practices.

HR Compliance & Policy Enablement (India)

• Partner with HR leadership to ensure compliance with applicable Indian labour laws and statutory requirements, including (but not limited to):

• Labour Code

• Shops & Establishments Acts (state-specific)

• Industrial Disputes Act

• Payment of Wages Act

• Maternity Benefit Act

• Payment of Gratuity Act

• POSH (Sexual Harassment of Women at Workplace Act)

• Support drafting, review, and implementation of employee policies and procedures that meet statutory requirements and strengthen workplace culture.

• Conduct periodic audits/reviews of ER policies, procedures, and practices to ensure compliance and relevance.

• Stay current on changes in labour laws and recommend proactive policy/process enhancements.

Documentation, Confidentiality & Records

• Maintain accurate, confidential records of ER cases, investigations, disciplinary actions, and outcomes.

• Ensure employee files and records are maintained in line with statutory retention and data privacy requirements.

Training, Awareness & Culture

• Partner with L&D to design and deliver training on HR policies, employee handbook, workplace conduct, POSH, safety, and ethics.

• Support manager and employee training on ER best practices, compliance obligations, and conflict resolution techniques.

• Act as a culture ambassador by reinforcing organizational values and desired workplace behaviors.

Employee Engagement Insights

• Support HR initiatives related to engagement, retention, and recognition programs.

• Leadstay interviewsandexit interviews; analyze insights to identify trends, risks, and improvement areas.

• Present actionable recommendations to leadership based on stay/exit insights.

What You Bring

Qualifications & Experience

• Bachelor's degree required (MSW / MBA (HRM) preferred).

• 8+ years of hands-on HR experience with strong depth in Employee Relations in an Indian organizational context.

• Strong understanding of Indian labour laws, statutory compliance, and HR best practices.

• Proven experience conducting workplace investigations, managing grievances, and handling sensitive employee matters.

• HR certifications (e.g., SHRM, NHRDN, or equivalent) are an advantage.

Key Skills

• Strong interpersonal and communication skills; ability to engage employees and leaders at all levels.

• Sound judgment, problem-solving, and decision-making with strong fairness and objectivity.

• High confidentiality and discretion in emotionally sensitive situations.

• Strong documentation rigor and closure discipline.

• Excellent written and verbal communication in English; additional regional languages are a plus.

• Ability to navigate complex employee issues with maturity and empathy.

Working Environment

• 100% office-based role with regular on-site presence and face-to-face interaction as a core requirement.

• Professional indoor office setting with standard working conditions.

Physical Requirements

• Prolonged sitting/desk work and regular computer usage.

• Frequent verbal and written communication.

• Occasional movement within the office and occasional travel for meetings/trainings as needed.

What Success Looks Like

• Employee relations cases are handled fairly, quickly, and consistently-with strong documentation and minimal escalations.

• Managers feel coached and enabled to handle performance and conflict situations with maturity and process discipline.

• Compliance posture stays strong through policy hygiene, audits, and proactive updates aligned to labour law changes.

• Stay/exit insights translate into practical interventions that improve engagement and retention.

• Employees experience a workplace that is respectful, inclusive, and guided by clear policies and timely communication.