Senior Knowledge Specialist

So, what's the role all about?

This individual contributor role focuses on transforming and governing enterprise knowledge to make it usable by AI systems. The role is responsible for converting legacy and unstructured documents into structured, AI-ready content, while maintaining quality, consistency, and lifecycle management of knowledge assets. The output directly supports AI agents used for knowledge search and agent-driven workflows.

How will you make an impact?

• Convert legacy and unstructured documents into AI-ready formats (structured, standardized, and tagged)
• Apply and maintain content standards, metadata, and taxonomy definitions
• Curate, review, and update knowledge assets to ensure accuracy and relevance
• Identify gaps, duplication, and outdated information in the knowledge base
• Collaborate with subject matter experts to validate and refine content
• Ensure knowledge is optimized for AI-driven search and agent workflows
• Maintain version control and document lifecycle processes
• Monitor content quality and adherence to governance guidelines
• Support integration of curated content into AI systems and workflows

Have you got what it takes?

• Experience in knowledge management, content curation, or information architecture
• Strong understanding of structured vs. unstructured content
• Familiarity with preparing content for AI/search systems (e.g., metadata tagging, chunking, formatting)
• Ability to work independently with cross-functional stakeholders
• Strong attention to detail and content quality

Preferred Certification:

• IAAP CPACC or WAS certification (or working toward it)
• Experience in Agile development environments
• Understanding of inclusive design principles
• Basic knowledge of frontend technologies (HTML/CSS/JavaScript)

You will also have an advantage if you have:-

• Experience with enterprise knowledge bases or content management systems
• Exposure to AI-driven search, retrieval systems, or agent workflows
• Understanding of taxonomy and metadata frameworks

What's in it for you?

• Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 10853
Reporting into: Tech Manager
Role Type: Individual Contributor