Job description
Roles and Responsibilities
- Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.
- Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Document customer interactions using CRM software for accurate tracking and reporting purposes.
- Maintain a high level of professionalism while communicating with customers.
Desired Candidate Profile
- 0-3 years of experience in similar industry.
- Strong communication skills (verbal & written) for effective interaction with customers.
- Basic knowledge of computer hardware, networking fundamentals, and operating systems.
