EUC Support Engineer

Job Summary:

The Junior End User Computing (EUC) Support is responsible for leading and managing the team that delivers high-quality support and services for all end-user computing needs across the organization. This role ensures smooth operation, high availability, and a user-focused approach to EUC services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), and collaboration tools. 10 years Exp

Key Responsibilities:

• Service Delivery
  • Oversee day-to-day operations of EUC support across global/regional offices.
  • Ensure timely resolution of incidents, service requests, and escalations.
  • Manage software and hardware lifecycles, including procurement, deployment, and decommissioning.
• Technology & Tools Management
  • Drive improvements in endpoint management (SCCM, Intune, Manage Engine, etc.).
  • Maintain and evolve compliance tools platforms and endpoint security measures.
  • Standardize EUC environments to reduce complexity and improve user experience.
• Stakeholder Management
  • Act as the point of contact for senior stakeholders regarding EUC support.
  • Regularly review service feedback and identify opportunities for improvement.
  • Manage vendor relationships and service contracts related to EUC tools and services.
  • Manage client escalations and have regular connect with the client.
  • Daily, Weekly, Monthly and Quarterly review with client.

Preferred Certifications (Optional):

• ITIL v4 Foundation / Intermediate
• Microsoft 365 Certified: Modern Desktop Administrator Associate