Desktop Support Engineer

Job Summary:

We are seeking a skilled Desktop Support Engineer with at least 4 years of experience to provide technical support and assistance to end users. The role involves diagnosing and resolving hardware, software, and network-related issues, both on-site and remotely. The ideal candidate will have strong troubleshooting skills, a customer-centric approach, and the ability to manage various support tasks effectively.

Key Responsibilities:

• Respond to user tickets related to hardware, software, and network issues.
• Install and configure software, drivers, and computer peripherals.
• Provide technical support on-site and remotely via remote access tools.
• Troubleshoot and resolve issues related to audio/video equipment, including projectors and microphones.
• Assist users with virtual meeting setups on Zoom, Microsoft Teams, and Google Meet.
• Deliver IT support services to internal and external users.
• Guide users with clear, step-by-step instructions to resolve technical issues.
• Customize desktop applications to meet user or client requirements.
• Recommend hardware and software upgrades as needed.
• Maintain detailed logs of support tickets, resolutions, and maintenance activities.
• Escalate unresolved issues to higher-level support teams when necessary.
• Ensure all systems and workstations are operating efficiently.
• Create and maintain technical documentation and user manuals.
• Stay updated with emerging technologies and relevant industry trends.