Desktop Support Engineer

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end users onsite and remotely.

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.

• Install, configure, and maintain operating systems (Windows/Mac/Linux) and applications.

• Handle Active Directory tasks like user creation, password resets, group memberships, and access rights.

• Perform system imaging, backups, patch management, and antivirus updates.

• Collaborate with other IT teams to escalate complex issues and implement system improvements.

• Maintain inventory of IT assets and manage hardware/software procurement and lifecycle.

• Set up and support video conferencing, VPN access, and remote desktop tools.

• Document support requests, resolutions, and technical procedures using a ticketing system (e.g., ServiceNow, Jira, or Zendesk).

• Ensure IT security compliance and support data privacy policies.