Desktop Support Engineer

Key Responsibilities:

• Install, configure, and maintain servers, desktops, laptops, printers, and network devices.
• Monitor system performance and ensure availability and reliability of IT services.
• Manage Active Directory, Office 365, DNS, DHCP, and file servers.
• Handle data backups, disaster recovery, and data security protocols.
• Troubleshoot hardware, software, network, and system issues.
• Install and update software applications and security patches.
• Manage IT asset inventory, licensing, and documentation.
• Ensure cybersecurity best practices including antivirus, firewall, and vulnerability management.
• Coordinate with external vendors for procurement, AMC, and support contracts.
• Provide end-user support for hardware, software, email, VPN, and network connectivity issues.
• Implement IT policies and standards as per company guidelines.
• Maintain access control systems, biometric systems, and CCTV monitoring solutions.
• Ensure proper functioning and uptime of internet connectivity, firewall, and VPN solutions.

Key Skills:

• Windows Server Administration (2016/2019/2022)
• Active Directory, Group Policy Management
• Office 365 Administration
• Network troubleshooting (LAN/WAN, VPN, Firewall)
• Hardware troubleshooting (Servers, Laptops, Printers, Scanners)
• Cybersecurity fundamentals
• Backup and Disaster Recovery Management
• IT Documentation and Asset Management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Preferred Qualifications:

• Bachelors Degree in Computer Science, Information Technology, or related field.
• Experience in IT support in a corporate/manufacturing environment will be an added advantage.
• Immediate joiners will be given preference.