A ServiceNow ITOM (IT Operations Management) job at HCL typically involves implementing, configuring, and managing ServiceNow's ITOM suite, including Discovery, Service Mapping, and Event Management. Responsibilities include developing custom patterns, integrations with monitoring tools, and ensuring data accuracy within the CMDB. The role also involves supporting sales efforts, delivering projects, and providing value-based assessments to clients. Key Responsibilities:
- Implementation and Configuration:Installing, configuring, and integrating ServiceNow ITOM products like Discovery, Service Mapping, Event Management, and CMDB.
- Customization and Development:Developing custom patterns, scripts, and integrations using scripting languages like JavaScript, Python, or PowerShell.
