• Testing Skills

• Strong knowledge of manual testing concepts: test case design, execution, defect lifecycle.
• Experience in functional, regression, integration, and UAT testing.
• Familiarity with Agile and Waterfall methodologies.

• ServiceNow Platform Knowledge

• Hands-on experience with core ServiceNow modules
• Awareness of ServiceNow workflows, UI policies, business rules, and access controls.

• Tools & Technologies

• Test management tools: JIRA, TestRail, Client ALM, Zephyr, or qTest.
• Defect tracking tools: JIRA, ServiceNow, or Bugzilla.
• Basic understanding of Postman or SOAP UI for API testing (optional).
• Proficiency in Excel for test data management and reporting.

• Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and in cross-functional teams.
• Attention to detail and a quality-first mindset.

Preferred Experience

• 3–6 years of experience in manual testing, with at least 1–2 years in ServiceNow projects.
• Experience in ServiceNow upgrade testing and patch validation.
• Exposure to ServiceNow integrations
• Experience working with global teams and stakeholders.
• ITIL Foundation certification is a plus.