Desktop Support Engineer- Bangalore

Job Summary:

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will provide first-level technical support to end-users, maintain hardware and software systems, and ensure seamless daily operations across desktops, laptops, and related IT equipment.

Key Responsibilities:

• Provide technical support for desktop systems, laptops, printers, mobile devices, and other peripherals.

• Install, configure, and maintain operating systems (Windows, macOS, Linux) and software applications.

• Respond to support tickets, emails, and calls, and resolve issues in a timely manner.

• Troubleshoot hardware, software, and network-related problems.

• Perform system upgrades, patches, and preventive maintenance.

• Manage user accounts and permissions in Active Directory, Office 365, etc.

• Set up new users' workstations and equipment.

• Document support issues, solutions, and processes in the helpdesk system.

• Maintain inventory of hardware and software assets.

• Coordinate with vendors for hardware repairs and software support.

• Ensure adherence to security and compliance standards.