Provide Level 1 and Level 2 technical support for desktop/laptop issues (Windows, macOS, Linux optional).
Install, configure, and maintain operating systems, applications, hardware, and network printers.
Troubleshoot issues related to email (Outlook/Exchange), VPN, Active Directory, and connectivity.
Support enterprise tools like Office 365, antivirus software, remote access, and collaboration tools.
Handle user account management (password resets, permissions, profiles).
Maintain and support hardware inventory, upgrades, and patch management.
Provide technical support through in-person, phone, email, or remote tools (e.g., TeamViewer, AnyDesk).
Document issues, resolutions, and knowledge base articles for recurring incidents.
Coordinate with vendors and third-party support as needed.
Ensure compliance with company IT policies, including asset tagging and data security.
