Provide Level 1 and Level 2 application support for internal and external users.
Use Postman and similar tools to test, debug, and validate API requests and responses.
Investigate application issues across frontend, backend, and API layers.
Monitor application performance and health using tools such as logs, dashboards, and alerts.
Collaborate with development and QA teams to troubleshoot bugs and escalate critical issues.
Analyze logs and trace errors to pinpoint the root cause of issues.
Maintain and update support documentation, FAQs, and knowledge base articles.
Assist in deploying application updates and hotfixes, and validate post-deployment stability.
Work with ticketing systems (e.g., JIRA, ServiceNow) to manage issue lifecycle and ensure timely resolution.
Contribute to continuous improvement by identifying recurring issues and proposing automation or process changes.
