Housekeeping Manager - Mansion Upkeep

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

• Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated
• Ensure that all auditing and reporting standards are communicated to and complied with by personnel

Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner

Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented

Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors.

Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.

Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels

Conduct monthly staff meetings and daily briefings with operational managers

Manage all external contractors related to their department by ensuring they comply with all hotel policies

To ensure that staff cadres are produced in accordance with business requirements

Supervise laundry and uniform, floral and decoration service operations

Perform related tasks and assigned special projects, including task management

• Lead and guide Housekeeping team to provide best service to all team members
• Participate in coaching and counseling
• Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
• Work with all departments on the development and utilization of incentive and other types of motivational programs
• Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

• Plan for future staffing needs, conducting recruitment in line with company guidelines
• Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs
• Conduct probation and annual appraisals in line with company guidelines
• Coach, counsel and discipline staff to enhance performance
• Establish a productive work schedule in line with local labor law