Business Process Manager

Position Summary

The Business Process Manager (BPM) supports enterprise-wide process and systems transformation across GTM, Finance, Operations, Partner, and Support functions. This role acts as a bridge between business stakeholders and the Business Systems Group (BSG), driving alignment, resolving requirements, and enabling scalable process improvements.

The BPM leads discovery, defines business requirements, and drives execution through UAT, training, and change management. The role focuses on designing "To-Be" processes, improving process architecture, and ensuring successful adoption across functions.

Key Responsibilities

1. Business Process Design & Analysis

• Maintain and evolve end-to-end business process architecture aligned with enterprise goals

• Conduct gap analysis between "As-Is" and "To-Be" processes

• Design scalable processes across Record-to-Report, Procure-to-Pay, Billing, Subscription Management, Revenue Recognition, and Renewals

• Gather, translate, and validate business requirements with cross-functional stakeholders

• Document UX and ensure alignment with system capabilities and data strategies

2. Automation & Continuous Improvement

• Drive automation initiatives with BSG using Salesforce, NetSuite, Tableau, and other tools

• Identify improvement opportunities using data and defined KPIs

• Implement user-centric, scalable process enhancements with minimal customization

• Introduce best practices and industry standards into process improvements

3. Program & Change Management

• Lead cross-functional programs ensuring timely delivery and risk mitigation

• Manage UAT planning and execution

• Drive change management, training, and user enablement

• Maintain centralized documentation and ensure continuous improvement through feedback

4. Additional Responsibilities

• Support ongoing process improvement initiatives

• Contribute to professional development and knowledge sharing

Supportive Functions

Technology & Tools

• Evaluate and recommend tools to improve business processes

• Support implementation of technology aligned with business goals

Qualifications & Competencies

• Strong integrity, analytical thinking, and adaptability

• Innovative problem-solving and stakeholder influencing skills

• Ability to work independently under pressure and meet deadlines

• Strong organizational, decision-making, and multitasking ability

• Excellent collaboration and interpersonal skills

Experience & Knowledge

• 8+ years in business process management, business systems, operations, or program delivery

• Experience in Record-to-Report, Procure-to-Pay, and Renewal processes

• Strong skills in requirement gathering (user stories, acceptance criteria)

• Experience working with cross-functional and global teams

• Strong analytical, documentation, and communication skills

Other Qualifications

• Exposure to Salesforce and/or NetSuite ecosystems

• Knowledge of system integrations across CRM, ERP, and third-party tools

• Experience in business analysis, process design, and solution ownership

• Familiarity with system development methodologies

Preferred

• Salesforce or NetSuite implementation experience

• Team management experience

Education

Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)

Certifications

Valid driver's license required

Technical Knowledge

• Tools: Salesforce, NetSuite, Jira, Miro, Smartsheets, MS Office

• Systems: Integration technologies, CRM/ERP platforms

Work Conditions

• Primarily desk-based with extended computer usage

• Ability to manage workload and shifting priorities

Travel

Minimal travel (<10%)