Services Program Manager, Actimize

So, what's the role all about?

We are looking for a dynamic and detail-oriented Professional Services Operations Analyst to support our global Professional Services organization at NICE Actimize. This role is ideal for individuals who are strong in PMO operations, data analysis, and Excel-based reporting, with an emerging mindset toward leveraging AI in operational processes.

You will thrive in a fast-paced, cross-functional environment and enjoy connecting data across systems to create a single source of truth. This role plays a critical part in enabling operational efficiency and data-driven decision-making across global teams.

How will you make an impact?

• Support operational processes across teams ensuring timely execution
  Track deliverables and follow up until closure
  Collaborate with PMO, Finance, HR, Procurement, and Delivery teams
  Ensure data accuracy and compliance
  Perform business analysis including forecasting and pipeline reporting
  Build and maintain Excel dashboards for reporting and analytics
  Support PMO, finance, and vendor management activities
  Drive AI-based automation initiatives for operational efficiency
  Prepare operational reports and executive summaries

Key Responsibilities

• Execute and monitor operational workflows
  Maintain dashboards and reports
  Perform data consolidation across systems
  Ensure process adherence and documentation quality
  Support pipeline forecasting and reporting
  Collaborate across global stakeholders
  Identify automation opportunities

Required Skills & Experience

• Strong expertise in Microsoft Excel (Advanced)
  Experience in PMO or operations roles
  Strong analytical and problem-solving skills
  Experience in global, matrix environments
  Strong communication and stakeholder management skills
  Ability to manage multiple priorities

Professional Capabilities

• Ability to connect data across systems and create unified insights
• Strong collaboration and teamwork
• Self-driven and ownership mindset
• Quick learner with adaptability
• Strong communication skills
• Can-do' attitude

Nice to Have

• Exposure to AI or automation tools
• Knowledge of data visualization tools
• Experience in global environments
• Financial services exposure

Qualifications

• Bachelor's Degree in Information Technology or related field

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10933
Reporting into: Group Manager