Director, Site Reliability (SRE, SLI/ SLO, Monitoring, Automation)

The Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence.

Key Responsibilities

• Product Reliability Leadership

• Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.

• Drive observability strategy across application and infrastructure layers.

• Release Engineering & Automation

• Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly.

• Implement Infrastructure-as-Code (Terraform, AWS CloudFormation/CDK) for application provisioning.

• Incident Management

• Define 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.

• Cross-Functional Collaboration

• Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5).

• Align reliability goals with product roadmaps and customer SLAs.

• Team Leadership

• Manage a group of Managers and Engineers; mentor teams on automation, observability, and reliability best practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• 18+ years in Software Engineering, SRE, DevOps, or reliability roles; 5+ years in leadership(Director).

• Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.

• Expertise in CI/CD, observability, and incident response.

• Strong AWS knowledge and experience with container orchestration.

• Proven ability to lead reliability programs across multiple SaaS products.

• Experience architecting applications or infrastructure for highgrowth cloud platforms.

• Experience in B2B SaaS environments involving large-scale distributed systems.

• Proven leadership communicating and influencing at team, peer, and leadership levels.

• Demonstrated experience driving operational excellence through metrics and KPIs.

• (Preferred) Background supporting financial services, healthcare, or regulated industries.