Salesforce Functional Business Analyst with experience in automotive/manufacturing domain

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Role: Salesforce Functional (Senior Business Analyst)
Experience: 5-7+ years
Location : Pune Balewadi (5 Days Working from Office)

Skill Details
Must have good understanding of Salesforce Sales and Service Cloud
Must have Automotive or Manufacturing domain experience
Good understanding of DMS and related processes.
Should have good understanding of Dealer management and Order management related processes.
Should have good understanding of Salesforce, basic Salesforce Admin knowledge and its capabilities
Must have experience of requirement analysis and detailing, fit-gap analysis, functional design documentation
Must have experience in testing functionalities as per requirement
Must have experience in conducting UAT with business users and trainings
Should have good understanding of Sales and Service management process
Should be able to leads or conducts requirements management activities, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders
Should be able to leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs
Should have good communication skill.