Assoc. Manager, Platform Support Engineering

Bachelor's degree in information systems, Computer Science, Data Analytics, or equivalent experience
8-10 years of experience administering BI platforms

BI Platform Administration
Administer and maintain BI tools (e.g., Power BI, DOMO)
Manage user access, permissions, roles, and security policies
Monitor system health, performance, and availability
Troubleshoot BI platform issues and coordinate vendor support when needed
Data Governance & Security
Enforce data governance standards and best practices
Implement row-level security and data access controls
Ensure compliance with internal data policies and regulatory requirements
Performance & Optimization
Optimize dashboards, reports, and data models for performance and scalability
Monitor query performance and usage metrics
Identify opportunities to improve reliability, efficiency, and user experience
Optimize Power BI datasets, data models, and DAX for performance and scalability
Analyze usage metrics to identify optimization and capacity planning needs
Release & Environment Management
Manage BI environments (dev/test/prod)
Support deployments, upgrades, and patches
Maintain documentation for BI configurations and processes
User Support & Enablement
Provide technical support to BI developers and business users
Assist with onboarding, training, and best practices

Minimum Requirements:

Bachelor's degree in Information Systems, Computer Science, Data Analytics, or equivalent experience
8-10 years of experience administering BI platforms
Strong knowledge of at least one major BI tool (Power BI, DOMO)
Experience with SQL and relational data models
Understanding of data warehousing concepts and analytics workflows
Experience managing user access, security, and governance in BI tools
Solid understanding of DAX, Power Query (M), and semantic data models
Preferred Requirements
Experience with cloud platforms (Azure, AWS, GCP)
Familiarity with CI/CD or release management for BI solutions
Experience supporting large-scale or enterprise BI environments
Scripting experience (Python, PowerShell, or similar)
Experience with Power BI Premium or Fabric capacities
Knowledge of Microsoft Entra ID (Azure AD) and security groups
Experience with monitoring tools and Power BI REST APIs