IT Operations Engineer

The Role:

We are hiring an IT Operations Engineer to support day-to-day IT operations, user lifecycle management, endpoint support, and asset management across a global environment.

Role Responsibilities:

• Provide L1/L2 support for hardware, software, network, Microsoft 365, Windows, and macOS issues.
• Manage onboarding, offboarding, device setup, access provisioning, and deprovisioning.
• Support endpoint management using Intune.
• Maintain IT asset inventory, device records, and service documentation.
• Own tickets end-to-end with clear updates and timely resolution.
• Follow IT processes, security practices, and access management guidelines.
• Coordinate with vendors for procurement, repairs, replacements, and logistics.
• Escalate issues when required while maintaining ownership until closure.
• Support global IT operations and provide backup coverage when needed.

Role Requirements:

• Tech/B.E. in IT, Computer Science, or equivalent qualification.
• 2-5 years of experience in IT support, IT operations, or endpoint support.
• Strong troubleshooting skills across Windows, macOS, Microsoft 365.
• Basic networking knowledge: LAN, Wi-Fi, VPN, DNS, DHCP.
• Experience with ticketing tools and SLA-based support e.g. JIRA.
• Exposure to Intune, SCCM, Jamf, or similar endpoint tools preferred.
• Understanding of Entra, MFA, access management, and device compliance.
• Good communication, documentation, and ownership skills.

Key Expectations

• Meet defined SLAs for response, resolution, and ticket updates.
• Maintain accurate asset and user lifecycle records.
• Follow IT processes consistently and document work clearly.
• Be available for on-site IT support from the Gurgaon office.
• Be flexible for occasional after-hours or urgent support.

What We Offer

• Exposure to global IT operations and modern workplace tools.
• Hands-on experience with endpoint management, Microsoft 365, and IT automation.
• Growth in a collaborative and fast-paced IT environment.