Quality Assurance Analyst - OMS

Role Overview
We are looking for a Senior QA Analyst with strong experience in Order Management Systems,
preferably Fluent Commerce OMS The role involves ensuring high-quality delivery across
complex eCommerce and supply chain workflows through functional, integration, and API
testing.

Key Responsibilities
Ensure adherence to QA standards, testing methodologies, and best practices across
the QA team
Participate in and lead requirement analysis sessions to clearly understand business and
technical objectives
Design, create, and execute comprehensive test cases based on user stories and
acceptance criteria
Validate end-to-end OMS workflows including order capture, orchestration, fulfillment,
and returns
Perform functional, regression, and integration testing across OMS and connected
systems
Collaborate with developers, business analysts, and stakeholders to identify, log, and
track defects to closure
Conduct API testing using tools like Postman to validate integrations between OMS and
external systems
Support UAT cycles, defect triage, and release validation
Contribute to test planning, estimation, and QA reporting
Mentor junior QA team members and drive quality ownership within the team

Required Skills & Experience
2–8 years of experience in Quality Assurance with strong functional testing expertise
Hands-on experience with OMS platforms such as Fluent Commerce OMS
Strong understanding of eCommerce and supply chain workflows (Order lifecycle,
Inventory, Fulfillment, Returns)
Experience in API testing (REST/JSON) using tools like Postman

Familiarity with test management and defect tracking tools (JIRA, Xray, Azure DevOps,
etc.)
Ability to create detailed test scenarios, test cases, and test data
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills

Good to Have
Experience with test automation tools (Cypress, Playwright, Selenium, or Robot
Framework)
Exposure to performance or accessibility testing
Knowledge of CI/CD pipelines and Agile/Scrum methodologies
Experience working in distributed/global teams

Key Competencies
Quality ownership and attention to detail
Ability to work in fast-paced, client-facing environments
Strong collaboration and leadership mindset
Proactive risk identification and mitigation

Education
Bachelor’s degree in Engineering, Computer Science, or related field